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Hotline: (+234) 913 105 8861
Shipping and Delivery
Can I change my shipping address after I place my order?
Please note that your shipping address cannot be changed once your order is placed. Kindly cancel the order on your order page if you haven’t made a payment to change your shipping address.
How long does it take to receive my product?
The average delivery timelines are displayed on the product page but it also depends on your city and or country. You can check the status of your order anytime by following the simple steps below:
- Log in to your BA account
- Click on My Account in the top right corner of the BA homepage (Your name will appear here if you’re logged in)
- Click on Orders in the drop-down menu
- Click on SEE DETAILS to the right of the item.
We also send regular updates on the progress of your order via emails on your registered email ID, and SMS’s. We recommend that you update your current phone number and check your registered email to get the latest updates on your order.
Can my package be delivered to an office address?
Yes, your package can be delivered to any address that suits you. Simply enter your preferred address as the delivery address when placing your order.
Does BA Marketplace deliver outside Nigeria?
BA serves almost the whole country through external logistics partners. You can choose the available regions and cities at checkout. Need help placing an order? Call our Order Line +234 913 105 8861. Operating Hours: Mon-Fri, 9 am-5 pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.
Does BA deliver abroad?
Yes, we deliver all over Africa and to other continents including but not limited to the United States, Canada, UK, UAE.
Will somebody contact me before delivering the package to my location?
Yes, you will get an email phone call from our delivery agent [within Nigeria] For International, an email with details of the delivery would be sent to you. You can check the status of your order anytime by following the simple steps below:
- Log in to your BA account
- Click on My Account in the top right corner of the BA page (Your name will appear here if you’re logged in)
- Click on Orders in the drop-down menu
- Click on SEE DETAILS to the right of the item.
Which locations accept cash on delivery?
Cash on Delivery is currently unavailable. We are currently working to change this.
I have ordered several items, but I have only received one item so far. What's the problem?
Items from different vendors are shipped separately to ensure that there is no delay in fulfilling your order. Be rest assured that you will receive all your items within the delivery period mentioned on the product pages of each of these items. Before confirming your order, we will let you know the number of packages that will be delivered separately and their delivery times.
You can check the status of your order anytime by following the simple steps below:
- Log in to your BA account
- Click on My Account in the top right corner of the BA page (Your name will appear here if you’re logged in)
- Click on Orders in the drop-down menu
- Click on SEE DETAILS to the right of the item.
I did not receive the invoice for my order. What do I have to do?
A hard copy of the invoice will always be sent along with your order and a soft copy will be sent to your email. If you have not received an invoice, contact us here and we will request it on your behalf from the seller.
I missed the delivery. What happens now?
Not to worry, we will try to reschedule your order the next business day. We will make a total of 2 attempts to deliver the package, before cancelling your order. You can check the status of your order anytime by following the simple steps below:
- Log in to your BA account
- Click on My Account in the top right corner of the BA page (Your name will appear here if you’re logged in)
- Click on Orders in the drop-down menu
- Click on SEE DETAILS to the right of the item.
